/* app-tickets.css — Módulo Tickets (Mesa de Partes / Inconformidad), 22-ago-2026 */

.tik-filtros {
  margin: 12px 0 16px;
  max-width: 280px;
}

.tik-chip {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 999px;
  font-size: 0.76rem;
  font-weight: 700;
  white-space: nowrap;
}

.tik-modal {
  max-width: 640px;
  width: 94%;
  padding: 32px;
  max-height: 86vh;
  overflow-y: auto;
}

.tik-detalle-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 6px;
}

.tik-detalle-section {
  margin-bottom: 18px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--border-color);
  font-size: 0.86rem;
  color: var(--text-muted);
}

.tik-detalle-section:last-of-type { border-bottom: none; }
.tik-detalle-section strong { color: var(--text-color, #1A1F36); }

.tik-vacio {
  color: var(--text-muted);
  font-size: 0.82rem;
  font-style: italic;
}

.tik-doc-lista {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: 8px;
}

.tik-doc-item {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--primary);
  text-decoration: none;
  font-size: 0.84rem;
}
.tik-doc-item:hover { text-decoration: underline; }

.tik-msgs {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 8px;
  max-height: 320px;
  overflow-y: auto;
}

.tik-msg {
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-color);
  max-width: 90%;
}

.tik-msg-usuario {
  background: var(--bg-soft, #f9fafb);
  align-self: flex-start;
}

.tik-msg-staff {
  background: #3B82F60d;
  border-color: #3B82F640;
  align-self: flex-end;
}

.tik-msg-meta {
  font-size: 0.72rem;
  color: var(--text-muted);
  margin-bottom: 4px;
}

.tik-msg-texto {
  font-size: 0.86rem;
  color: var(--text-color, #1A1F36);
  white-space: pre-wrap;
}